My account is locked. What do I do?

For security purposes, your NayaPay account is locked automatically if there are ten incorrect MPIN attempts.

Please call Customer Service at (021) 111-222-729, or visit your nearest Meezan Bank ATM to unlock your account with biometric verification. 

Follow the instructions below to unlock account through biometric verification:

1. Generate a One-Time PIN on the NayaPay app
2. Visit a nearby Meezan Bank ATM with this One-Time PIN, your CNIC number, and your registered mobile number on hand.
3. On the ATM, select Biometric Services.
4. Select NayaPay from the list of options.
5. Select Unlock Account.
6. Enter the following:
   1. One-Time PIN 
   2. CNIC number
   3. Your mobile number registered with NayaPay
7. Follow on-screen instructions to provide your biometric impression by placing the indicated finger on the sensor.
8. A success message will be displayed and you will be prompted to set MPIN on your NayaPay app.
9. Your account will be unlocked and ready to use.