I lost my card. What do I do now?
If you have misplaced your NayaPay debit card, please freeze your card immediately by navigating to Cards > Freeze Card. If you do not have access to your app, you can call (021) 111-222-729 to freeze your card through NayaPay Customer Service. (If you are calling from abroad, you may find it cheaper to call Customer Service on our international number +1 650 468 2078). Freezing the card will temporarily disable your card and limit transactions on it. Recurring payments, such as subscriptions on platforms like Netflix, Amazon and FoodPanda, will continue to be processed successfully when your card is frozen or temporarily disabled. If you find your card, you can unfreeze it anytime from the app.
If you are unable to find your card, please block your card immediately and order a replacement. After you freeze your card, you get the option to block the card. Once you block your card, it cannot be unblocked, and you will need to order a new card as replacement. You can also navigate to Card > + sign on the top right to order a new card.