A transaction has been made in my account, but I haven’t received the funds. Why is that? How can I resolve it?

Bank Transfers: Funds are credited immediately. Like any other bank account, your NayaPay Business balance is updated as soon as the transfer reaches your account.

Cash Deposits: Deposits may be credited instantly or can take up to 24 hours to reflect in your account.

Invoices & Payment Links: A Paid status means your customer has successfully completed the payment. However, there is usually a processing period between when the payment is made and when the funds are deposited into your account, typically 1–2 business days. Once the funds are credited, the status will update to Deposited.

If you have not received the funds within 7 business days (or longer, depending on your agreement with NayaPay Business), please contact our Customer Support at +92 21 111 222 729 to file a dispute. Our dispute resolution team will investigate the issue and coordinate with the payment networks and issuing bank if required.