My deposit is missing, changed or postponed. What should I do?

If funds have not been credited to your account within 7 business days, or if there is any discrepancy in amount, please contact NayaPay Business Customer Support at +92 21 111 222 272. Our support representative will investigate the reason for the delay or discrepancy and also coordinate with the network and issuing bank on your behalf if necessary.

In cases when your wallet limit is breached (applies for unregistered merchants), the State Bank mandates we take remedial action. In this case, you will be notified and our representative will contact you and/or the payee to resolve the situation including but not limited to reversing the transaction.