How can I verify that there is no fraudulent transaction being conducted via my customer’s account?
All your customer transactions will be authorized by the customer’s bank or the financial institution (FI). The authorization mainly includes validation of the card data, card PIN for POS transactions and 3DSecure authentication for IPG transactions, available balance, and available limits. After successful validation, the transaction is authorized for payment processing. The customer’s bank or FI also sends transaction notifications to the customer through various channels.
If your customer files a dispute claiming that the transaction is fraudulent, an investigation will be launched by NayaPay dispute specialists. You can monitor progress of the dispute in the Disputes and Refunds tab on the left pane of the Arc portal.