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• Can I shop online with my Visa debit card?

  Yes. Your Visa debit card can be used for all your local and international online transactions where Visa is accepted.

• How will I get notified on each debit card transaction?

  You will receive a notification on your verified email address and Arc portal whenever there is activity on your card.

• Can I shop online with my debit card?

  Yes. Your Visa debit card can be used for all your local and international online transactions where Visa is accepted.

• How many bank accounts can I link?

  Currently you can link up to two bank accounts. You can remove any linked account and replace it with another verified account at any time.

• Can I use my Visa debit card for international payments?

  Yes. Your Visa debit card is accepted at over 100 million retail locations and online merchants worldwide. International transaction charges apply as per our Schedule of Charges.

• Can I set up manual requests for 3D secure on my portal?

  No. 3DSecure is enabled by NayaPay Arc system-wide, for all merchants. Transactions flow through VISAs AI-based fraud detection platform which continues to evolve and learns new ways to detect fraud.

• How can I get my debit card?

  You can simply order your Visa debit card to your registered address from the Arc portal by clicking Debit Card in the left panel and following the steps to place the order.

• Can I order more than one debit card? Can I add an additional card for someone else to my NayaPay account?

  Your debit card is linked to your NayaPay account. Currently, you can only have 1 active physical debit card associated with your NayaPay account, and it must be in the name associated with the

• Can I order more than one physical debit card? Can I add an additional card for someone else to my NayaPay account?

  Your debit card is linked to your NayaPay account. At this time, you can only have one active physical debit card associated with your NayaPay account, and it must be in the name associated with the

• Can I order more than one physical debit card? Can I add an additional card for someone else to my NayaPay account?

  Your debit card is linked to your NayaPay account. At this time, you can only have 1 active physical debit card associated with your NayaPay account, and it must be in the name associated with the

• How can I manage user permissions?

  As an admin, you can manage permissions by: Inviting new users and assigning roles based on their designations Editing user roles when needed Revoking access when necessary or as precaution Resending

• What details are required to add a new customer?

  To add a new customer, customer name and email address are the only required fields. While these are the minimum details needed, we recommend entering as much information as possible to build a

• How can I check my limits?

  You can view your total account limits in the Accounts tab on the right-side pane of the NayaPay Business portal. By default, every NayaPay Business account has a monthly incoming limit of PKR

• What should I consider when choosing roles for users?

  When assigning roles in the NayaPay business portal, keep in mind: The user’s job responsibilities The level of access needed to financial data and company settings If they need approval rights for

• Can I edit an invoice once it is created?

  You can edit an invoice as long as it is in the draft state. Once an invoice has been shared, it cannot be edited. However, you can cancel it and share a new one. There is no limit to the number of

• What happens if an invitation expires?

  An invitation is valid for 24 hours. If not accepted within this period, it will automatically expire, and the user will be unable to register using that link. In such cases, the Admin must send a

• What happens if a user is assigned the wrong role?

  If a user is assigned the wrong role, the Admin can easily correct it by editing the user’s details in the User Management section and assigning the appropriate role. If the Admin decides the user no

• What fees do you charge?

  In order to make financial services accessible to all, we strive to keep fees at a minimum and free where possible. Money transfers between NayaPay users will always be free. Your Visa debit card is

• Is adding money with my linked bank account safe?

  Linked bank accounts offer a convenient way to add money to your NayaPay account. Linking your bank account does not disclose confidential details held at your bank account to NayaPay. All linked

• How do I know when a refund is complete?

  You will receive an email notification when a refund is requested and when the refund is processed. The Transactions tab will also show the refunded transaction as well as update details of the

• How do I remove a user’s access?

  As an admin, you can revoke a user’s access by following these steps: Go to the User Management section. Select the user whose access you want to revoke. Click the three dots icon. Select Revoke

• How do I assign roles to users?

  As an Admin, you can assign roles to users by following these steps: Go to the User Management section. Click the Invite button in the top right corner. Fill in the required details of the user, such

• Is there a limit to how many users I can invite?

  There is no set limit on the number of users you can invite to the NayaPay business portal. You can invite as many team members as needed, depending on your organizational structure. However, it’s

• Can I receive money for my online sales in my NayaPay Business account?

  Yes. Every NayaPay Business account has a designated revenue account that receives all incoming payments, including funds from online sales. By default, each merchant is assigned a monthly limit of

• Can I maintain a database of my customers on the portal?

  While there is no dedicated customer directory, customer information is stored as you create invoices or payment links. When generating a new invoice or payment link, you will see a list of

• How can I view my documents on NayaPay?

  You can access your Account Statement and Withholding Tax Certificate instantly from your NayaPay app by following the steps below: 1) On the Home screen, tap on More 2) Go to Statements These

• What are the payment options for my customers?

  Give your customers the freedom to pay their way from any bank account via bank transfer, Raast QR or NayaPay. Simply share your NayaPay ID, Account number, or IBAN, available on your Accounts screen

• I do not have a business bank account. Can I still create a NayaPay Business account?

  Yes. You do not need a personal or business bank account to use NayaPay Business. In fact, your NayaPay Business account is equipped to perform all the basic functions of a bank account, plus a suite

• How are chargebacks filed?

  The customer whose card has been used will initiate a dispute with the issuing bank requesting it to investigate the charge. The issuing bank will then reach out to NayaPay asking it to provide

• I have lost my card. What do I do now?

  Freeze your card through the Arc portal or call (021) 111-222-729 to freeze your card through NayaPay Customer Service helpline. Timely action will protect you against unauthorized transactions. If

• Can my customers pay half of an invoice amount?

  Customers can make partial payments only when paying via international transfer. When a partial payment is received, the status of the invoice or payment link is updated to Partial Paid. A maximum of

• Will I be charged for withdrawing funds from my account?

  There are no charges to transfer funds from your NayaPay Arc account up to an aggregate amount of Rs. 25,000 per month. Beyond that, there is a flat charge of 0.1% to move funds to another bank

• How do I send money to NayaPay users without adding them to my contact list?

  You can transfer funds to any NayaPay user for free! If the NayaPay user is not added to your contacts, follow the steps below: Just go to Send Money on the Home screen and select NayaPay. Search the

• How do I send money to a bank account?

  You can transfer money from your NayaPay account to any bank account in Pakistan! Just go to Send Money on the Home screen and select Banks. Select your regulars, saved beneficiaries, or initiate a

• How do I link a bank account?

  You can link your bank account easily from the Arc portal. Navigate to Accounts → Bank Accounts → Add Bank Account on your Arc portal. Enter the requested bank account information. You can find this

• How does 3D secure work?

  When a user attempts to make a purchase online using his/her debit, the internet payment gateway provider* will check with the card network to ascertain if the consumer's card is protected with