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145 articles found
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Where can I use my NayaPay Visa debit card?
Everywhere Visa is accepted! Your Visa debit card can be used to transact at over 100 million retail locations and online merchants worldwide, and to withdraw cash at ATMs worldwide.
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How can I create and change my debit card PIN?
Click on Debit Card in the left panel, choose change PIN and follow the steps to change the PIN on the card.
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What is the difference between freezing a card and blocking it?
Freeze: If you believe you may have misplaced your NayaPay debit card, please freeze your card immediately by navigating to Cards > Freeze Card. This will temporarily disable your card and limit
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How can I remove my card from a merchant website?
If you want to cancel your subscriptions, check the guides below to remove your card from various platforms. If your platform is not listed, contact our Support team for assistance. They are always
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What is a NayaPay Visa card?
The NayaPay Visa card is a business debit card connected to your NayaPay wallet. You can transfer any amount from your wallet balance to your debit card and use it to transact in-person, online, and
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What’s a Visa Virtual debit card?
A virtual card is similar to physical debit card except that it exists entirely on your smartphone. You will receive your virtual card on the NayaPay app as soon as your wallet is created. You can
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How can I get my debit card?
You can simply order your Visa debit card to your registered address from the Arc portal by clicking Debit Card in the left panel and following the steps to place the order.
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Where can I use my PayPak debit card?
PayPak cards are widely accepted across Pakistan. Your NayaPay PayPak debit card can be used to transact at many retail locations and to withdraw cash at ATMs in the country.
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Where can I use my NayaPay debit card?
Everywhere Visa is accepted! Your NayaPay debit card can be used to transact at over 46 million retail locations and online merchants worldwide, and to withdraw cash at ATMs.
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Can I withdraw cash through my debit card?
Yes. You can withdraw cash from any of the 15,000+ ATMs in Pakistan. Please look out for any fees that may be charged by some ATM operators.
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Can I shop online with my debit card?
Yes. Your Visa debit card can be used for all your local and international online transactions where Visa is accepted.
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My customers often save their card details. Will they have to authenticate with 3DSecure payment every time their card is charged?
In most cases, customers who save their card details for regular payments only need to authenticate the very first time their card is charged for the particular merchant. Subsequent card transactions
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Can I order more than one debit card? Can I add an additional card for someone else to my NayaPay account?
Your debit card is linked to your NayaPay account. Currently, you can only have 1 active physical debit card associated with your NayaPay account, and it must be in the name associated with the
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Can I order more than one physical debit card? Can I add an additional card for someone else to my NayaPay account?
Your debit card is linked to your NayaPay account. At this time, you can only have one active physical debit card associated with your NayaPay account, and it must be in the name associated with the
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Can I order more than one physical debit card? Can I add an additional card for someone else to my NayaPay account?
Your debit card is linked to your NayaPay account. At this time, you can only have 1 active physical debit card associated with your NayaPay account, and it must be in the name associated with the
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Can I shop online with my Visa debit card?
Yes. Your Visa debit card can be used for all your local and international online transactions where Visa is accepted.
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Can I use my debit card for international payments?
Yes. Your Visa debit card is accepted at over 46 million retail locations and online merchants worldwide.
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I lost my card. What do I do now?
If you have misplaced your NayaPay debit card, please freeze your card immediately by navigating to Cards > Freeze Card. If you do not have access to your app, you can call (021) 111-222-729 to
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Can I shop online with my PayPak debit card?
At this time, PayPak debit cards are not enabled for online payments. However, you can use your NayaPay Visa Virtual card, issued instantly upon wallet creation, for all your online transactions.
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Can I withdraw cash through my PayPak debit card?
Yes! You can withdraw cash from any of the 15,000+ ATMs in Pakistan using your PayPak debit card. We have partnered with UBL and Bank Alfalah to offer you 5 FREE cash withdrawals every month at any
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Can I withdraw cash through my Visa debit card?
Yes! You can withdraw cash from any ATM around the world including Pakistan using your Visa debit card. We have partnered with UBL and Bank Alfalah to offer you 5 FREE cash withdrawals every month at
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I lost my card. What do I do now?
If you have misplaced your NayaPay debit card, please freeze your card immediately by navigating to Cards > Freeze Card. If you do not have access to your app, you can call (021) 111-222-729 to
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Can I use my PayPak debit card for international payments?
Your PayPak debit card can only be used for in-store purchases and ATM withdrawals in Pakistan at this time.
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How long will it take to receive my debit card?
It normally takes 2 business days to receive your card; however, delivery to some cities may take as much as 7 business days.
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What happens if a fraudulent transaction occurs on my card?
If you notice a charge on your card which you believe you have not made, please file a dispute on the NayaPay app immediately. We also strongly recommend freezing your card till NayaPay’s fraud team
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How will I get notified on each debit card transaction?
You will receive a notification on your verified email address and Arc portal whenever there is activity on your card.
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I have lost my card. What do I do now?
Freeze your card through the Arc portal or call (021) 111-222-729 to freeze your card through NayaPay Customer Service helpline. Timely action will protect you against unauthorized transactions. If
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Can I use my Visa debit card for international payments?
Yes. Your Visa debit card is accepted at over 100 million retail locations and online merchants worldwide. International transaction charges apply as per our Schedule of Charges.
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My card is expiring or has expired. What do I do?
You’ll be notified that it’s time to request a replacement within 30 days of your Visa card’s expiration date. You’ll be notified again when your card expires. In either case, you can request your
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My card is expiring or has expired. What do I do?
Within 30 days of your debit card’s expiration date, you’ll be notified on your NayaPay app that it’s time to request a replacement. You’ll be notified again once your card has expired. In either
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My card is expiring or has expired. What do I do?
You’ll be notified that it’s time to request a replacement within 30 days of your Visa card’s expiration date. You’ll be notified again when your card expires. In either case, you can request your
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In case of a fraudulent transaction on my customer’s card, will I be held liable?
If your customer’s debit or credit card (enrolled with 3DSecure) was used fraudulently and the customer filed a dispute with their bank, the bank will request a reversal of the transaction from the
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Is there a way to track whether 3D secure was attempted on a card payment made by my customers?
NayaPay Arc can track if the transaction was processed after successful customer authentication using 3DSecure. This information is especially helpful when investigating the source of fraud or when
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Are there any account limits?
In accordance with State Bank of Pakistan regulations, there are certain limits for the transactions done through EMIs like NayaPay. You can also upgrade these limits by providing biometric
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Is my data and customer information safe?
Yes. We store your data on our own servers and those of affiliated third parties in secure data centers not accessible to the public. These servers are protected by firewalls with access restricted
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Can I save an invoice and send it later?
Yes, you have the option to save an invoice as a draft and send it at a later time. To save your progress, click the Save icon on the top-right of the left section of the invoice creation interface.
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What does expected deposit and total deposit amount mean?
When customers pay you successfully, NayaPay informs you that the amount, net of any fees, has been collected and a deposit is expected into your account in the next 2 - 7 business days. During the
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What is a billing agreement and how does it work?
A billing agreement is a legal agreement between you and NayaPay which enables you to accept and make payments on NayaPay Arc -- and access other services and tools provided on the platform. The
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Can I keep detailed inventory and stock records on my portal?
While NayaPay Arc does not provide inventory management solutions, you can create an Items Library with product details such as list price. This Library can be used to automatically fill in item
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How can I avoid failed transactions?
1. Maintain sufficient funds in your account: Before attempting an online or international transaction, make sure you have sufficient balance in your account. If you’ve saved your card information at
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Why do I need to share my photo and CNIC to create my wallet?
The State Bank of Pakistan requires all financial institutions to verify the identity of its customers, commonly known as 'Know Your Customer’ (KYC) and 'Customer Due Diligence' (CDD), during
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How can I track the money coming in and going out of my account?
You have two dedicated accounts to help manage your cash flow: a Revenue Account and an Expense Account. In the Accounts tab, click the arrow at the top right of the Revenue Account card to view its
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What is the annual card-based international transactions limit set by the SBP?
In line with the State Bank of Pakistan's directive, customers are permitted to perform card-based international transactions of up to USD 30,000 per year. Your personal debit and credit cards,
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What are failed transaction charges?
NayaPay incurs charges for both successful and failed transactions. Unfortunately, we observed a high rate of declined transactions among some users who were not responsibly using their cards on
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How can I set a spending control on my cards?
Go to the Cards icon at the bottom of the NayaPay Home screen. Select the card, Virtual or Physical, that you wish to set a spending limit for. Tap on More then enable Spending Control by tapping on
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What user roles are available in the NayaPay Business portal?
Each user role in NayaPay Business comes with specific permissions that define what users can and cannot do. Here’s a breakdown of the key roles: Admins Admins are the super-users with unrestricted
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How does 3D secure benefit me?
Whether you are a NayaPay consumer or merchant, there are a number of benefits of using 3DSecure. As a consumer, when you use your card online, high risk, suspicious transactions will be flagged by
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How can I keep myself safe from scams?
Your security is our priority, but staying safe starts with you. Follow these best practices to protect yourself from scams and keep your NayaPay account secure: 1. Protect your personal information
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What is a chargeback?
A chargeback is a demand by a consumer’s card issuing bank to return the amount charged to the customer by a merchant. This can occur if the consumer disputes a charge with their bank. The issuing
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What can an Admin do that other roles can’t?
Admins in the NayaPay business portal have access to the following exclusive features across various modules: User Management: Admins can invite, edit, and revoke users, assign roles, resend invites,