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• My deposit is missing, changed or postponed. What should I do?

  If funds have not been credited to your account within 7 business days, or if there is any discrepancy in amount, please contact NayaPay Business Customer Support at +92 21 111 222 272. Our support

• My wallet is pending or on hold. What does that mean?

  Your wallet is created after your identity and other details are verified. Normally the process takes a few minutes but, in some cases, can take up to two business days. Your wallet will be in

• Can I check the invoice against each transaction?

  If a customer pays an invoice generated on NayaPay Business using one of the payment methods listed on the invoice, you can use the Payment ID to find the related transaction in the Transactions or

• How can I pay at an Alipay+ merchant using NayaPay?

  Your NayaPay app can now be used anywhere you see an Alipay+ QR, at millions of stores, restaurants, and attractions in over 50 countries. Pay instantly with lower costs built right into every

• How do I create an invoice for my customers?

  To send an invoice to your customers, please follow these steps: Navigate to the Sales module. Click the “Create New” button on the top-right corner. Select "Invoice" from the drop-down that appears.

• A transaction has been made in my account, but I haven’t received the funds. Why is that? How can I resolve it?

  Bank Transfers: Funds are credited immediately. Like any other bank account, your NayaPay Business balance is updated as soon as the transfer reaches your account. Cash Deposits: Deposits may be

• How can I view my transactions?

  Log in to the NayaPay Business Portal and select Transactions from the left menu to view your complete transaction history. This includes all incoming and outgoing transactions, whether successful or

• How can I update my security questions?

  You can update your security questions by following the steps below: Tap on the profile icon at the top left of your Home screen. Go to Settings > Account and Privacy Settings > Update Security

• What does it mean for an invoice or payment link to be “Expired”?

  The “Expired” status indicates that the payment due date for the invoice or payment link has passed, and no payment was received by that date. Since all invoices and payment links have a specified

• How can I upgrade my account limit?

  By default, every NayaPay Business account has a monthly incoming limit of PKR 2,000,000 and a monthly outgoing limit of PKR 2,000,000. If you need a higher limit, please contact the NayaPay Business

• I forgot my NayaPay ID. What do I do now?

  Follow the instructions below to retrieve your NayaPay ID: Tap on "Need help logging in?" Tap on “Forgot NayaPay ID” Enter the One-Time PIN (OTP) sent to your registered mobile number and email

• How can I change a user’s role?

  As an Admin, you can easily update a user’s role by following these steps: Go to the User Management section. Find the user and click the three dots icon. Select Edit User. Choose a new role from the

• Can I duplicate an item in the Library?

  You can duplicate an item from your Item Library by: a. Select Sales → Item Library. b. Find the item you would like to duplicate and tap the three-dot-menu to the right. c. Select Duplicate from the

• Can I create a copy of my invoice for my reference?

  Yes, the portal offers several convenient ways to retain a copy of invoices for your records. During invoice creation, you can choose to send an invoice copy to your registered email address.

• How do I invite new team members?

  As an admin, you can invite new team members to the NayaPay business portal by following these steps: Go to the User Management section. Click the Invite button in the top right corner. Fill in the

• How can I pay through NayaPay using Quick Pay?

  You can pay a NayaPay user using Quick Pay by following any of the two methods below: Scan QR Code Open your NayaPay app and tap on the Quick Pay icon on the Home screen. Tap on the scanner option at

• How can I pay at a Vendi machine using NayaPay?

  You can pay for your Vendi snacks right through the NayaPay app! Select NayaPay as your payment method on the Vendi machine and a QR code will appear. Open your NayaPay app and tap on the Quick Pay

• How can I add money using my linked bank account?

  Tap the 'Add money' button on your Home screen. Review the different options to add money and choose 'Linked Bank Account'. If you've already linked a bank account, it will appear at the top of this

• My invoice status shows "Paid," but I haven't received the money in my account yet. What does this mean?

  The "Paid" status indicates that your customer has successfully made a payment for the invoice, and the funds have been transferred. However, there is often a processing period between when a

• Can I accept international payments for my invoices?

  Yes, you can enable the option to accept international payments for your invoices. To do this, navigate to the Settings module within your NayaPay Business portal and click on Sales settings. In the

• How long does it take for funds to reach my account?

  As soon as a payment is made against an invoice or payment link, the status of the invoice or payment link is marked as Paid in the Sales module. At this point, the network has notified NayaPay that

• How do I send money to a NayaPay user?

  You can transfer funds to any NayaPay user for free! Just go to Send Money on the Home screen and select NayaPay. You can choose the recipient from the list of your NayaPay contacts. If the NayaPay

• How can I upgrade my wallet through the app?

  You can upgrade your monthly transaction limits through the app by following the steps below: 1. Tap on your profile icon on the top left of the Home screen then tap on the Upgrade banner. 2. Tap on

• How can I verify my email address?

  Here's how you can verify your email address to receive all important updates: Tap on your profile picture Go to My Profile Tap the Edit icon next to ‘Email Address’ Change your email address if you

• How many bank accounts can I link?

  Currently you can link up to two bank accounts. You can remove any linked account and replace it with another verified account at any time.

• Can I set up manual requests for 3D secure on my portal?

  No. 3DSecure is enabled by NayaPay Arc system-wide, for all merchants. Transactions flow through VISAs AI-based fraud detection platform which continues to evolve and learns new ways to detect fraud.

• How can I manage user permissions?

  As an admin, you can manage permissions by: Inviting new users and assigning roles based on their designations Editing user roles when needed Revoking access when necessary or as precaution Resending

• What details are required to add a new customer?

  To add a new customer, customer name and email address are the only required fields. While these are the minimum details needed, we recommend entering as much information as possible to build a

• How can I check my limits?

  You can view your total account limits in the Accounts tab on the right-side pane of the NayaPay Business portal. By default, every NayaPay Business account has a monthly incoming limit of PKR

• What should I consider when choosing roles for users?

  When assigning roles in the NayaPay business portal, keep in mind: The user’s job responsibilities The level of access needed to financial data and company settings If they need approval rights for

• Can I edit an invoice once it is created?

  You can edit an invoice as long as it is in the draft state. Once an invoice has been shared, it cannot be edited. However, you can cancel it and share a new one. There is no limit to the number of

• What happens if an invitation expires?

  An invitation is valid for 24 hours. If not accepted within this period, it will automatically expire, and the user will be unable to register using that link. In such cases, the Admin must send a

• What happens if a user is assigned the wrong role?

  If a user is assigned the wrong role, the Admin can easily correct it by editing the user’s details in the User Management section and assigning the appropriate role. If the Admin decides the user no

• Is adding money with my linked bank account safe?

  Linked bank accounts offer a convenient way to add money to your NayaPay account. Linking your bank account does not disclose confidential details held at your bank account to NayaPay. All linked

• How do I remove a user’s access?

  As an admin, you can revoke a user’s access by following these steps: Go to the User Management section. Select the user whose access you want to revoke. Click the three dots icon. Select Revoke

• How do I assign roles to users?

  As an Admin, you can assign roles to users by following these steps: Go to the User Management section. Click the Invite button in the top right corner. Fill in the required details of the user, such

• Is there a limit to how many users I can invite?

  There is no set limit on the number of users you can invite to the NayaPay business portal. You can invite as many team members as needed, depending on your organizational structure. However, it’s

• Can I receive money for my online sales in my NayaPay Business account?

  Yes. Every NayaPay Business account has a designated revenue account that receives all incoming payments, including funds from online sales. By default, each merchant is assigned a monthly limit of

• Can I maintain a database of my customers on the portal?

  While there is no dedicated customer directory, customer information is stored as you create invoices or payment links. When generating a new invoice or payment link, you will see a list of

• How can I view my documents on NayaPay?

  You can access your Account Statement and Withholding Tax Certificate instantly from your NayaPay app by following the steps below: 1) On the Home screen, tap on More 2) Go to Statements These

• What are the payment options for my customers?

  Give your customers the freedom to pay their way from any bank account via bank transfer, Raast QR or NayaPay. Simply share your NayaPay ID, Account number, or IBAN, available on your Accounts screen

• Can my customers pay half of an invoice amount?

  Customers can make partial payments only when paying via international transfer. When a partial payment is received, the status of the invoice or payment link is updated to Partial Paid. A maximum of

• How do I send money to NayaPay users without adding them to my contact list?

  You can transfer funds to any NayaPay user for free! If the NayaPay user is not added to your contacts, follow the steps below: Just go to Send Money on the Home screen and select NayaPay. Search the

• How do I send money to a bank account?

  You can transfer money from your NayaPay account to any bank account in Pakistan! Just go to Send Money on the Home screen and select Banks. Select your regulars, saved beneficiaries, or initiate a

• How do I link a bank account?

  You can link your bank account easily from the Arc portal. Navigate to Accounts → Bank Accounts → Add Bank Account on your Arc portal. Enter the requested bank account information. You can find this