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• How can I close my account?

  We’re sorry to see you go! Before your account can be closed, you will need to: Pay any outstanding fees Withdraw your wallet balance if it’s above Rs. 10 Close any active disputes. To close your

• What should I do if a user leaves the company?

  If a user leaves the company, the admin may immediately revoke their access by going to the User Management section and clicking Revoke Access. This action instantly removes their portal permissions,

• Can I customize invoices?

  Yes, you can personalise your invoices to reflect your brand by adding your business logo and footer. To access these customisation options, navigate to Settings and then proceed to Sales Settings.

• What type of business entities are supported by NayaPay Business?

  NayaPay Business supports registered businesses across a wide range of legal structures, so you can operate with confidence from day one. This includes Sole Proprietorships, Partnerships, Limited

• How can I pay my traffic challan through NayaPay?

  You can pay your traffic challan instantly through NayaPay by following the steps below: Tap on the Traffic Challan icon on the Home screen and tap on ‘Pay.’ Select your location and enter your

• Will I be taxed on my deposits?

  No, your full deposit amount is not taxed. Instead, a 15% Sales Tax (SST) is applied specifically to the fee charged for each transaction. You can easily view these charges within the Deposits

• Is there a limit to the amount I can send/receive through my business account?

  Every merchant account comes with a standard monthly limit of Rs. 2 million for incoming transactions and Rs. 2 million for outgoing transactions. If you need higher limits as your business grows,

• How can I recharge my M-Tag through NayaPay?

  You can recharge your M-Tag right through the NayaPay app by following the steps below: Open your NayaPay app and tap on the M-Tag icon on the Home screen. Enter your M-Tag ID and tap the green

• Can I accept payments with NayaPay without linking my bank account?

  Yes. NayaPay Business has been designed to empower and service Pakistani entrepreneurs of all sizes. Your NayaPay wallet can perform all the basic functions of a basic checking account. Payments from

• Can I share my invoice with my customer through WhatsApp?

  Yes, you can easily share the payment link for your invoice with your customers through various channels. For quick sharing on popular platforms like WhatsApp and Instagram, simply click the

• How can I add a customer?

  When creating an invoice or payment link, you have the option of adding a new customer or selecting from the list of previously added customers. To add a new customer, click on 'Add new customer' in

• From which countries can I receive remittance from?

  You can receive international remittances from around the world, including USA, UK, UAE, and Saudi Arabia, through our Global Remittance Partners such as Wise, Ace, Remitly, Payoneer, Western Union,

• How can I edit or delete an item in the Library?

  You can edit an item in your Library at any time: 1. Select Sales → Item Library 2. Find the item you would like to edit and tap the three-dot-menu to the right. 3. Select Edit from the drop-down

• How can I transfer money from Payoneer to my NayaPay account?

  Sign in to your Payoneer account. Select the currency you want to withdraw funds from and tap “Withdraw”. If you have not added NayaPay as a bank account for withdrawal yet, please click on the Add

• My deposit is missing, changed or postponed. What should I do?

  If funds have not been credited to your account within 7 business days, or if there is any discrepancy in amount, please contact NayaPay Business Customer Support at +92 21 111 222 272. Our support

• What is an MPIN?

  An MPIN is a six-digit passcode used to authenticate transactions and access sensitive information on the NayaPay app. Although remembering this number may seem cumbersome at first, it adds an

• My wallet is pending or on hold. What does that mean?

  Your wallet is created after your identity and other details are verified. Normally the process takes a few minutes but, in some cases, can take up to two business days. Your wallet will be in

• Can I check the invoice against each transaction?

  If a customer pays an invoice generated on NayaPay Business using one of the payment methods listed on the invoice, you can use the Payment ID to find the related transaction in the Transactions or

• How can I pay at an Alipay+ merchant using NayaPay?

  Your NayaPay app can now be used anywhere you see an Alipay+ QR, at millions of stores, restaurants, and attractions in over 50 countries. Pay instantly with lower costs built right into every

• How do I create an invoice for my customers?

  To send an invoice to your customers, please follow these steps: Navigate to the Sales module. Click the “Create New” button on the top-right corner. Select "Invoice" from the drop-down that appears.

• A transaction has been made in my account, but I haven’t received the funds. Why is that? How can I resolve it?

  Bank Transfers: Funds are credited immediately. Like any other bank account, your NayaPay Business balance is updated as soon as the transfer reaches your account. Cash Deposits: Deposits may be

• How can I keep myself safe from scams?

  Your security is our priority, but staying safe starts with you. Follow these best practices to protect yourself from scams and keep your NayaPay account secure: 1. Protect your personal information

• Where can I use my NayaPay debit card?

  Everywhere Visa is accepted! Your NayaPay debit card can be used to transact at over 46 million retail locations and online merchants worldwide, and to withdraw cash at ATMs.

• Where can I use my NayaPay Visa debit card?

  Everywhere Visa is accepted! Your Visa debit card can be used to transact at over 100 million retail locations and online merchants worldwide, and to withdraw cash at ATMs worldwide.

• What is a NayaPay Visa card?

  The NayaPay Visa card is a business debit card connected to your NayaPay wallet. You can transfer any amount from your wallet balance to your debit card and use it to transact in-person, online, and

• How can I view my transactions?

  Log in to the NayaPay Business Portal and select Transactions from the left menu to view your complete transaction history. This includes all incoming and outgoing transactions, whether successful or

• How can I update my security questions?

  You can update your security questions by following the steps below: Tap on the profile icon at the top left of your Home screen. Go to Settings > Account and Privacy Settings > Update Security

• What are FX Settlement Costs?

  These are costs, fees and variances incurred while buying foreign exchange and settling this transaction. As per State Bank guidelines, financial institutions are required to fulfill their

• What does it mean for an invoice or payment link to be “Expired”?

  The “Expired” status indicates that the payment due date for the invoice or payment link has passed, and no payment was received by that date. Since all invoices and payment links have a specified

• How can I upgrade my account limit?

  By default, every NayaPay Business account has a monthly incoming limit of PKR 2,000,000 and a monthly outgoing limit of PKR 2,000,000. If you need a higher limit, please contact the NayaPay Business

• I forgot my NayaPay ID. What do I do now?

  Follow the instructions below to retrieve your NayaPay ID: Tap on "Need help logging in?" Tap on “Forgot NayaPay ID” Enter the One-Time PIN (OTP) sent to your registered mobile number and email

• How can I change a user’s role?

  As an Admin, you can easily update a user’s role by following these steps: Go to the User Management section. Find the user and click the three dots icon. Select Edit User. Choose a new role from the

• Can I duplicate an item in the Library?

  You can duplicate an item from your Item Library by: a. Select Sales → Item Library. b. Find the item you would like to duplicate and tap the three-dot-menu to the right. c. Select Duplicate from the

• Can I withdraw cash through my PayPak debit card?

  Yes! You can withdraw cash from any of the 15,000+ ATMs in Pakistan using your PayPak debit card. We have partnered with UBL and Bank Alfalah to offer you 5 FREE cash withdrawals every month at any

• Can I withdraw cash through my Visa debit card?

  Yes! You can withdraw cash from any ATM around the world including Pakistan using your Visa debit card. We have partnered with UBL and Bank Alfalah to offer you 5 FREE cash withdrawals every month at

• Can I create a copy of my invoice for my reference?

  Yes, the portal offers several convenient ways to retain a copy of invoices for your records. During invoice creation, you can choose to send an invoice copy to your registered email address.

• How do I invite new team members?

  As an admin, you can invite new team members to the NayaPay business portal by following these steps: Go to the User Management section. Click the Invite button in the top right corner. Fill in the

• How can I pay through NayaPay using Quick Pay?

  You can pay a NayaPay user using Quick Pay by following any of the two methods below: Scan QR Code Open your NayaPay app and tap on the Quick Pay icon on the Home screen. Tap on the scanner option at

• How can I pay at a Vendi machine using NayaPay?

  You can pay for your Vendi snacks right through the NayaPay app! Select NayaPay as your payment method on the Vendi machine and a QR code will appear. Open your NayaPay app and tap on the Quick Pay

• How can I add money using my linked bank account?

  Tap the 'Add money' button on your Home screen. Review the different options to add money and choose 'Linked Bank Account'. If you've already linked a bank account, it will appear at the top of this

• My invoice status shows "Paid," but I haven't received the money in my account yet. What does this mean?

  The "Paid" status indicates that your customer has successfully made a payment for the invoice, and the funds have been transferred. However, there is often a processing period between when a

• Do I have to pay a fee for issuing refunds?

  In the event that the refund was issued as a result of a chargeback from an issuer bank, then there is a dispute settlement fee charged by the card network or the issuer bank. If you issue a refund

• Can I accept international payments for my invoices?

  Yes, you can enable the option to accept international payments for your invoices. To do this, navigate to the Settings module within your NayaPay Business portal and click on Sales settings. In the

• How long does it take for funds to reach my account?

  As soon as a payment is made against an invoice or payment link, the status of the invoice or payment link is marked as Paid in the Sales module. At this point, the network has notified NayaPay that

• How do I send money to a NayaPay user?

  You can transfer funds to any NayaPay user for free! Just go to Send Money on the Home screen and select NayaPay. You can choose the recipient from the list of your NayaPay contacts. If the NayaPay

• In case of a fraudulent transaction on my customer’s card, will I be held liable?

  If your customer’s debit or credit card (enrolled with 3DSecure) was used fraudulently and the customer filed a dispute with their bank, the bank will request a reversal of the transaction from the

• How can I upgrade my wallet through the app?

  You can upgrade your monthly transaction limits through the app by following the steps below: 1. Tap on your profile icon on the top left of the Home screen then tap on the Upgrade banner. 2. Tap on

• How can I verify my email address?

  Here's how you can verify your email address to receive all important updates: Tap on your profile picture Go to My Profile Tap the Edit icon next to ‘Email Address’ Change your email address if you

• Can I use my debit card for international payments?

  Yes. Your Visa debit card is accepted at over 46 million retail locations and online merchants worldwide.

• Can I use my PayPak debit card for international payments?

  Your PayPak debit card can only be used for in-store purchases and ATM withdrawals in Pakistan at this time.