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• How does 3D secure work?

  When a user attempts to make a purchase online using his/her debit, the internet payment gateway provider* will check with the card network to ascertain if the consumer's card is protected with

• Who is NayaPay for?

  Any Pakistani citizen over the age of 18 can open a NayaPay wallet and use it to make payments, send and receive money, split bills and much more. A NayaPay account comes with a free Visa Virtual

• Which bank is NayaPay?

  NayaPay operates as an Electronic Money Institution (EMI) in Pakistan. It is a digital wallet that enables users to make payments, send and receive money, receive remittances, pay bills and much

• My phone has been lost or stolen. What should I do now?

  Your debit card can still be used without your smartphone. You will continue to be able to make card payments and withdraw cash, and even top up your account through bank transfer or over the counter

• Do I have to pay a fee for issuing refunds?

  In the event that the refund was issued as a result of a chargeback from an issuer bank, then there is a dispute settlement fee charged by the card network or the issuer bank. If you issue a refund

• Why would a customer file a chargeback?

  A customer whose card has been charged can file a dispute for a number of reasons. The most common are: I. The transaction is fraudulent: The card holder never used the card to purchase goods from

• How can I upgrade my wallet through the ATM?

  You can upgrade your monthly transaction limits through the ATM by following the steps below: 1. Visit a nearby Meezan Bank ATM with your CNIC number and registered mobile number on hand. 2. On the

• What are FX Settlement Costs?

  These are costs, fees and variances incurred while buying foreign exchange and settling this transaction. As per State Bank guidelines, financial institutions are required to fulfill their

• Can I accept payments with NayaPay without linking my bank account?

  Yes. NayaPay Business has been designed to empower and service Pakistani entrepreneurs of all sizes. Your NayaPay wallet can perform all the basic functions of a basic checking account. Payments from

• What fees do you charge?

  In order to make financial services accessible to all, we strive to keep fees at a minimum and free where possible. Money transfers between NayaPay users will always be free. Your Visa debit card is

• How do I know when a refund is complete?

  You will receive an email notification when a refund is requested and when the refund is processed. The Transactions tab will also show the refunded transaction as well as update details of the

• I do not have a business bank account. Can I still create a NayaPay Business account?

  Yes. You do not need a personal or business bank account to use NayaPay Business. In fact, your NayaPay Business account is equipped to perform all the basic functions of a bank account, plus a suite

• How are chargebacks filed?

  The customer whose card has been used will initiate a dispute with the issuing bank requesting it to investigate the charge. The issuing bank will then reach out to NayaPay asking it to provide

• What is an MPIN?

  An MPIN is a six-digit passcode used to authenticate transactions and access sensitive information on the NayaPay app. Although remembering this number may seem cumbersome at first, it adds an

• Will I be charged for withdrawing funds from my account?

  There are no charges to transfer funds from your NayaPay Arc account up to an aggregate amount of Rs. 25,000 per month. Beyond that, there is a flat charge of 0.1% to move funds to another bank

• My customer has sent me money; how do I verify that it has been collected?

  When customers send you money, it will show up as a successful transaction in the Transactions tab with its status set as “collected”. This indicates that the payment network has received the funds

• My account is locked. What do I do?

  For security purposes, your NayaPay account is locked automatically if there are five incorrect MPIN attempts. You can unlock your wallet by answering a security question, using the in-app biometric

• How do I transfer money to my NayaPay account from a bank account?

  You can visit your bank’s internet banking portal or mobile banking app and add your NayaPay account as a beneficiary to transfer funds within a few minutes. THROUGH INTERNET BANKING PORTAL: 1. Login

• Will 3D secure be presented on any transaction?

  All NayaPay Visa debit cards are enrolled for the 3DS program. The 3DS authentication depends on several factors including whether the merchant is 3DS enabled or not, the transaction is for card on

• How can I edit a customer?

  To edit the details of an existing customer while creating an invoice or payment link: Select the customer from the customer selection dropdown menu. Click the Edit option on the customer card. This

• How can I delete a customer?

  To remove a customer from your records, please follow these steps when creating an invoice or payment link: From the customer drop-down menu, select the specific customer you wish to delete. Click

• What details can I see in the User Management section?

  In the User Management section, Admins can view key information about each user in the portal, including: Status: Displays if the user is active, invited, removed, verified, in review, input required

• What is 3D secure?

  3D Secure, also known as a payer authentication, is a security protocol that helps prevent fraud on online transactions using debit and credit cards. When 3D Secure is enabled, customers using their

• Which OS versions does NayaPay support?

  At NayaPay, we are committed to delivering the most secure and seamless experience for our users. To make sure we live up to that promise, we regularly update our app to keep up with the changes in

• How do I create my Items Library?

  To set up your Items Library: 1. Navigate to Sales on the left pane of the dashboard and select the Items tab to view and edit your Items Library 2. Click Add New → Single Item and enter product

• How do I respond to chargebacks?

  First, please collect digital copies of all documentation such as the invoice, receipt, proof of delivery, and any other information to support your claim that the charge was valid. Such additional

• What do the different user statuses in the User Management section mean?

  In the User Management section, users are assigned specific statuses that show their current access and verification state in the portal. Here’s a breakdown of each status: Active: The user has full

• How do I pay my StormFiber bill using NayaPay?

  You can make all your StormFiber payments through NayaPay in just a few steps! Tap on the StormFiber icon on the Home screen and tap on ‘Next.’ Tap ‘Link Account’ and enter your mobile number

• Is my information safe?

  Yes. We store your personal information on our own servers and those of affiliated third parties in secure data centers not accessible to the public. These servers are protected by firewalls with

• How can I add or remove NayaPay friends?

  While adding friends is an important part of the NayaPay experience, you can pay anybody with a NayaPay account regardless of whether they are in your NayaPay contacts list. Once you sign up, you

• How can I add or remove NayaPay friends?

  While adding friends is an important part of the NayaPay experience, you can pay anybody with a NayaPay account regardless of whether they are in your NayaPay contacts list. Once you sign up, you

• How do I find my chargebacks?

  Chargebacks can be viewed by clicking on Disputes and Refunds on the left pane. This will display a list view of all Disputes and Refunds in the past 6 months. Clicking an entry from the list will

• My customer has paid me in cash, how do I record that on the portal?

  You can record cash payments for your invoices and payment links by following these simple steps: Log in to your NayaPay Business portal and navigate to the Sales module. Click on the specific

• How can I purchase a Fly Jinnah ticket through NayaPay?

  You can purchase a Fly Jinnah ticket through NayaPay by following the steps below: Book your desired flight on the Fly Jinnah website. Select NayaPay as your payment method and click on ‘Confirm

• What is a Payment Link?

  Payment links provide a swift method for receiving payments from your customers. You can generate these links in under a minute by specifying the customer's name, the payment amount, and the due

• I did not receive the exact amount which was deposited into my account. Why is that? How do I resolve it?

  First, please verify the details of each deposit, and associated transactions. These are available under the Deposits and Transactions tabs on the left pane. While reviewing these details keep an eye

• How can I update my personal details?

  Here's how you can update your personal details on the NayaPay app. CNIC: Tap on the profile icon at the top left of your Home screen. Go to Settings > Account and Privacy Settings > Update CNIC.

• How can I close my account?

  We’re sorry to see you go! Before your account can be closed, you will need to: Pay any outstanding fees Withdraw your wallet balance if it’s above Rs. 10 Close any active disputes. To close your

• What should I do if a user leaves the company?

  If a user leaves the company, the admin may immediately revoke their access by going to the User Management section and clicking Revoke Access. This action instantly removes their portal permissions,

• Can I customize invoices?

  Yes, you can personalise your invoices to reflect your brand by adding your business logo and footer. To access these customisation options, navigate to Settings and then proceed to Sales Settings.

• What type of business entities are supported by NayaPay Business?

  NayaPay Business supports registered businesses across a wide range of legal structures, so you can operate with confidence from day one. This includes Sole Proprietorships, Partnerships, Limited

• How can I pay my traffic challan through NayaPay?

  You can pay your traffic challan instantly through NayaPay by following the steps below: Tap on the Traffic Challan icon on the Home screen and tap on ‘Pay.’ Select your location and enter your

• Will I be taxed on my deposits?

  No, your full deposit amount is not taxed. Instead, a 15% Sales Tax (SST) is applied specifically to the fee charged for each transaction. You can easily view these charges within the Deposits

• Is there a limit to the amount I can send/receive through my business account?

  Every merchant account comes with a standard monthly limit of Rs. 2 million for incoming transactions and Rs. 2 million for outgoing transactions. If you need higher limits as your business grows,

• How can I recharge my M-Tag through NayaPay?

  You can recharge your M-Tag right through the NayaPay app by following the steps below: Open your NayaPay app and tap on the M-Tag icon on the Home screen. Enter your M-Tag ID and tap the green

• Can I share my invoice with my customer through WhatsApp?

  Yes, you can easily share the payment link for your invoice with your customers through various channels. For quick sharing on popular platforms like WhatsApp and Instagram, simply click the

• How can I add a customer?

  When creating an invoice or payment link, you have the option of adding a new customer or selecting from the list of previously added customers. To add a new customer, click on 'Add new customer' in

• From which countries can I receive remittance from?

  You can receive international remittances from around the world, including USA, UK, UAE, and Saudi Arabia, through our Global Remittance Partners such as Wise, Ace, Remitly, Payoneer, Western Union,

• How can I edit or delete an item in the Library?

  You can edit an item in your Library at any time: 1. Select Sales → Item Library 2. Find the item you would like to edit and tap the three-dot-menu to the right. 3. Select Edit from the drop-down

• How can I transfer money from Payoneer to my NayaPay account?

  Sign in to your Payoneer account. Select the currency you want to withdraw funds from and tap “Withdraw”. If you have not added NayaPay as a bank account for withdrawal yet, please click on the Add